Frequently Asked Questions
VOIP Phone Support
Everything you need to get started with our VOIP phone service. Is your question missing? Click here to contact us!
Call Recordings
A: Select 'Extension' on the left hand side menu, choose the extension you'd like to turn call recording on for by clicking the extension name. Within the 'Call recordings' dropdown select 'Always'.
A: Once Call Recordings are enabled on your account, log into the dashboard here and click on 'Reports' on the left hand side menu then click 'Call Recordings'. Get an overview of whether the call was incoming or outgoing, who the was call was too/from and more.
A: Select 'Reports' then 'Call Recordings' from the left hand side menu. Find the recording you'd like to listen to and select the Play button, this will bring up a box that will also allow you to download your recording.
Voicemail
A: Dial *95 (plus your main mail box, eg. 301) from your handset to access your voicemail.
A: Dial *95 (plus your main mail box, eg. 301) from your handset to access your voicemail. Followed by the pass code. Then choose option 0 then 1 to record your own greeting.
Control Panel
A: Log into the control panel and select 'Admin' then select 'Team'. On the right there will be an 'Invite new Team Member' button.
Input your new users email address - make sure you have access to the new users email so they can accept your invite.
An email will come through to your new user, once they have selected 'Join the team!', they will be able to finalise their details and have access to the control panel.
Mobile App
A: Select your Google Play store or App store and search 'Cloud Softphone'
Snom Handsets
Dialler
Unfortunately not, our dialler extension for Chrome only works with our VOIP phone system. If you'd like to get started with WigWag Cloud call us on 0115 824 5600 or email support@wigwag.co.uk.
To download our dialler go to the Chrome Web Store and search for WigWag Dialler or click here for a direct link: WigWag Dialler
Landline Call Diverting
To divert your BT landline number to a WigWag Cloud number, from your BT line dial *21*(then the phone number you want to divert to)#
Call Issues
If the issue has only recently developed, trying the following steps may resolve the issue.
- Restart the Router.
- Restart the Handset - Unplug both the power cable and the LAN (Network) Cable
- Disconnect any additional headsets from the handset.
- Disconnect the curly cable from both the handset and the receiver and reconnect
Note does the issue improve or get worse when you move the curly cable around? - Connect the Handset directly to the Router
If none of these steps above helps then letting us know the following information will help us diagnose the issue.
- Has any physical connections in the building changed recently, I.e new devices connected or any cables been changed or replaced.
- Has the internet package been recently changed with your provider (i.e. new contract with Vodafone etc)
- Who is your current provider for Internet
- Make and model of your router
- devices connect through an additional switch
- How many handsets are connected to your network/internet
- How many handsets are affected?
- Is the issue any of the following or a combination of (please try and only detail the ones that are affecting you as this helps us to diagnose the issue quicker)
