Terms And Conditions

WigWag Creative

You should also read and agree to our Acceptable Use Policy here.

Products and Services We Provide
- Creative Design
- Website Design
- Domain Names
- Website Hosting
- Technical Assistance
- PPC Marketing
- Search Engine Optimisation


Cancellation and Refund Policy
Creative & Web Design Services
You may cancel with us at anytime however you will be liable for all work charges incurred up to the cancellation point.
Once you agree for works to go live / completion, then you are agreeing that you are fully satisfied with the work and no future refunds can be given for the fees incurred.


Web Hosting
A web hosting contract may be cancelled up 7 days after the account has been set up and a full refund will be given minus a £10 administration fee.

Hosting Annual Payment - After 7 days of the start of a new year of hosting, neither a full or partial refund based on the remaining months of a year's hosting fee can be given.

Hosting Quarterly Payment - After 7 days of the start of a new quarter of hosting, neither a full or partial refund based on the remaining months of a quarters hosting fee can be given.

Hosting Monthly Payment - After 7 days of the start of a new month of hosting, neither a full or partial refund based on the remaining days of a month's hosting fee can be given.


These policies do not affect your statutory rights.


Delivery Policy
The services we provide will be delivered in accordance with the schedule of works. Sometimes due to factors outside our control i.e. waiting on content or approval of items we may be unable to meet the expected schedule. We will not accept liability for items not completed to schedule. However we always endeavour to complete items in a timely manor.


Domain Names - Special Terms
Domain Names are usually registered for 2 Year period with the exception of some TLD's. Payment for a Domain name would usually be required in advance of registration. The Cost of a domain registration cannot be split into a monthly plan and is required as a single payment.


Transaction Currencies
All transactions and invoices from card payments will be in Pounds Sterling – GBP


Payment Methods
We accept Payment via BACS or Major Debit & Credit Cards as below via our payment processor Stripe.
WigWag Payment Options




Customer Service Details
Should you need to contact customer services please call 0115 824 5600. ​​Calls may be recorded for training and quality purposes​​.​
If you wish to contact us by email please complete our contact form.


Company Details
WigWag – Digital Creative Agency. WigWag is a trading name of Business Online Solutions Ltd.

Registered in England. Registration Number 6370309. Vat Number 860581322. ALL RIGHTS RESERVED.

Registered Office: WigWag, Martindale House, The Green, Ruddington, Nottinghamshire, NG11 6HH.