Terms And Conditions
You should also read and agree to our Acceptable Use Policy here.
Products and Services We Provide
- Creative Design
- Website Design
- Domain Names
- Technical Assistance
- PPC Marketing
- Search Engine Optimisation
Cancellation and Refund Policy
Creative & Web Design Services
Once you agree for works to go live / completion, then you are agreeing that you are fully satisfied with the work and no future refunds can be given for the fees incurred.
If at any time the client wishes to transfer the website away from WigWag servers and WigWag control, the Client must agree to pay a Website Package fee to release the website which will comprise of a working website with all the website files, images, pdf documents and videos.
Under no circumstance will the following be included:
1. The custom theme is licensed to WigWag and cannot be transferred
2. The animation software is licensed to WigWag and cannot be transferred
3. The email SMTP addition is licensed to WigWag and cannot be transferred
4. The captcha addition is licensed to WigWag and cannot be transferred
5. The security addition is licensed to WigWag and cannot be transferred
6. The cache addition is licensed to WigWag and cannot be transferred
7. The contact forms, subscription forms & care plan forms may not be functional
We require 90 days notice before any website, hosting or domains are moved away from WigWag.
A Subscription contract may be cancelled up 7 days after the account has been set up and a full refund will be given minus a £10 administration fee.
Subscription Annual Payment - After 7 days of the start of a new year of Subscription, neither a full or partial refund based on the remaining months of a year's Subscription fee can be given.
Subscription Quarterly Payment - After 7 days of the start of a new quarter of Subscription, neither a full or partial refund based on the remaining months of a quarters Subscription fee can be given.
Subscription Monthly Payment - After 7 days of the start of a new month of Subscription, neither a full or partial refund based on the remaining days of a month's Subscription fee can be given.
These policies do not affect your statutory rights.
The services we provide will be delivered in accordance with the schedule of works. Sometimes due to factors outside our control i.e. waiting on content or approval of items we may be unable to meet the expected schedule. We will not accept liability for items not completed to schedule. However we always endeavour to complete items in a timely manor.
Domain Names - Special Terms
Domain Names are usually registered for 2 Year period with the exception of some TLD's.
All transactions and invoices from card payments will be in Pounds Sterling – GBP
We accept Payment via BACS or Major Debit & Credit Cards as below via our payment processor Stripe.
Customer Service Details
Should you need to contact customer services please call 0115 824 5600. Calls may be recorded for training and quality purposes.
If you wish to contact us by email please complete our contact form.
WigWag – Digital Creative Agency. WigWag is a trading name of Business Online Solutions Ltd.
Registered in England. Registration Number 6370309. Vat Number 860581322. ALL RIGHTS RESERVED.
Registered Office: WigWag, Martindale House, The Green, Ruddington, Nottinghamshire, NG11 6HH.