Business Phone Features

Virtual Receptionist

Putting clients through to the right people.

Example:

• Press 1 for boiler installation...
• Press 2 for a service...
• Press 3 for accounts

Technical team, accounts, marketing, no matter the department, virtual receptionist (auto-attendant) allows callers to speak with the people within your business. With a virtual receptionist you’re giving customers a professional experience every time.

Phone calls are often the ultimate sales tool, so missing a call is never good. A virtual receptionist means all calls are answered as well as giving your business a professional presence.

Call Queue

Hold multiple callers on the line.

Call queue allows you to hold multiple callers in a queue giving them the option to remain on the line. They will be greeted by a message and some holding music until you are free to take their call.

Improve your business’ productivity by managing high call volumes, you can also promote your business with promotional messages as customers hold the line.

Call Recording

Enable and disable call recording as required.

Enable call VOIP recording and add an extra level of security and protection to your business.

Monitor staff performance and customer call experience with VOIP call recording or use this feature to recall key messages and notes from important calls. This we feel is really useful with engineers where it is not always possible to have a pen to hand, but feel key points need to be noted. The recording allows the call to be played back easily later on.

Enable and disable the VOIP phone call recording feature when and where you need it. Alternatively, have the recording feature continually on. All of your phone recordings are stored in the cloud, meaning you get instant access to them wherever you are from a browser login, from your computer, tablet or phone. Keeping you in touch with your business even when you're not in the office.

Click to Call

Boost your business’ outbound call productivity.

By downloading our Chrome extension you can call customers on the go in just 1 click. Simply click on a phone number on a website to make the call.

For fast and simple calling we are also able to provide CRM integration, click to call can auto-detect numbers within your CRM system, boosting your business’ productivity.

Ring Group

Can’t answer that important call in time? Improve your call management.

Setting up a ring group allows incoming calls to ring on multiple phones or cascade from one to the next, reducing distraction from all phones ringing at once, great for smaller offices.

Another advantage is that unanswered calls often give the impression that your business is understaffed. A ring group solves this problem - making sure customers get to speak to someone as soon as possible.

SMS Messaging

Don’t have your mobile to hand? Send and receive texts from your Browser.

With our SMS feature you can also view past conversations directly from your browser. The easy to use Chrome extension allows you to send and receive SMS messages straight from your computer.

The SMS feature also means you no longer have to use your personal number to message your customers. You can also manage contacts across devices with our Cloud Contacts feature.