Call Examples

Has any physical connections in the building changed recently ? i.e. new devices connected or any cables been changed or replaced.

Has the internet package been recently changed with your provider ? (i.e. new contract with Vodafone etc)

Who is your current provider for Internet ?

Make and model of your router

Do devices connect through an additional switch ?

How many handsets are connected to your network/internet ?

How many handsets are affected?

Is the issue any of the following or a combination of (please try and only detail the ones that are affecting you as this helps us to diagnose the issue quicker) ?

Calls received (Inbound)Calls made (Outbound)Calls Transferred to me (Transferred Call)

Caller cannot hear meCaller cannot be heardCaller hears cracklingI hear cracklingCalls drop after certain length of time e.g 20 seconds (please let us know below)Calls drop after a random length of time (ie some calls drop after 5s some drop after 2minutes (please let us know below)

Please list call details as best as you can.

InboundOutbound

Number Caller Dialled:

From (number or extension):

Time:

Date:

Your Email:

Outcome

Please leave this field empty.