N.Leonardi Case Study
VOIP For Heating Engineers
How our VOIP phone service improved communication for a Nottingham based heating engineer.
An introduction to plumbing and heating engineer N.Leonardi.
Nick Leonardi started his family-run business back in 2009 and with over 15 years in the trade from one landline phone.
As the business grew, Nick called on the assistance of his wife, Jenny, who continued to use her own mobile to take customer calls. As the business grew even further, a service engineer, Michael, was employed, once again calling customers from a mobile number.
Equipped with more staff, communication became much more of a challenge, ensuring everyone knew which customers needed services, what jobs were booked and general customer queries increased.
“We had a disjointed mixture of landline and mobile numbers.”
We originally approached WigWag knowing we had a disjointed mixture of landline and mobile numbers and not knowing how to streamline our communications.
Calls were being directed to myself, Nick and Michael’s individual mobile numbers, as well as our landline with no facility to transfer calls.
Starting the business we initially used our landline number so customers could call, however we then found we needed them to talk directly to Nick and vice versa and then once we hired Michael, customers needed to consult with him too. The problem grew.
- Jenny, Office Manager
“How WigWag transitioned us to their phone service.”
After speaking with the team , WigWag’s VOIP phone service was implemented. The main landline number was transferred over providing one central area.
Creating one central hub allowed Jenny to start answering all calls and directing them if and when necessary to myself or Michael, who were able to use the WigWag Phone service through the mobile app which benefits us as heating engineers.
Allowing myself and Michael to do the core job of installing and fixing boilers rather than answer the phone increased the companies productivity.
- Nick, Managing Director